Hyster enjoys a unique relationship with our customers. We try to produce complete client satisfaction created through world class manufacturing. Our goal is to anticipate the requirements of all our clients in addition to deal with them with lift trucks that deliver the performance, the reliability and the value which they really need.
At Hyster, we believe in starting with the customer. We annually perform focus groups and offer an on-going voice of customer research both on line as well as in the field. We have over 400 design engineers to translate that input into clever designs by implementing our thorough review gate process. Virtual prototype builds and advanced tools help ensure the best machine practices come together. Other advanced tools like dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our customers a competitive edge.
All of our equipment are subjected to environmental, virtual and physical tests, in order to guarantee the lowest ownership cost and total reliability. Not only do we test against our own standards, but we are continually testing against the competition's products too. Our final tests take place in real-world customer applications in order to make sure that our products have met our strict standards.
Demand-Flow Manufacturing That is Lean and Smart
Hyster's manufacturing is world-class driven by its Demand Flow Technology or DFT. Each aspect of plant operation is driven by DFT lean manufacturing principals toward a single objective: to provide total client satisfaction and flawless quality 100% of the time, every time.
Total Quality Every Time
Hyster utilizes an integrated MES or Manufacturing Execution System to initiate excellence from the beginning. The MES is responsible for managing flow of production. The MES coordinates line activities such as part sequencing and quality verification. It also uses quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits during each shift. These audits actually hold all workers accountable for consistent quality, together with the 5s workplace organization in place to help us attain it.
As standard with all our products, Hyster provides a huge range of features. The company has remained completely devoted to its key focus on safety and quality, on being innovative every time, and by offering some of the best material handling machines on the market. These are only some of the reasons why the corporation has become a leader within the industry.